Return Policy

Returns and exchanges

 

We will gladly refund or exchange any unworn merchandise in its original packaging with receipt within 30 days. Please be sure to check the fit and comfort of the merchandise before wearing. You may return the unworn merchandise by either shipping it back to us in its original packaging accompanied by the original receipt. Items purchased online that were paid for with a PayPal/Bill Me Later account cannot be returned to stores. Please see the "direct from manufacturer/paypal & bill me later returns and exchanges" listing below.

If you choose to exchange an item you will not be charged additional shipping and handling. Exchanges will be sent by DHL. Refunds will be issued in the original form of payment. Please allow 1-2 weeks for your return to be received, processed and to appear on your credit card statement.

 

Direct from manufacturer/paypal & bill me later returns and exchanges

 

Dxsneaker retail stores CANNOT accept items that shipped directly from the manufacturer or that were purchased using Bill Me Later or PayPal account.  You may return these items in their original packaging by using the provided Return Shipping Label found in your order for an exchange or refund within 30 days of purchase. Refunds will be issued in the original form of payment. Shipping charges are not refundable. However, if you choose to exchange an item you will not be charged additional shipping and handling. Exchanges will be sent DHL.

 

We guarantee all products against manufacturers' defects for 30 days. We reserve the right to determine whether merchandise is defective and to repair or replace defective merchandise if necessary. We will not accept returns on merchandise not in its original packaging.